Frequently Asked Questions

Everything you need to know about bringing comfort home.

How long does shipping take for Teppana products?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day happiness guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.

Are your home textiles machine washable?

Most of our products, including our signature rugs and throws, are designed for easy care and are machine washable. Please check the specific care label on each item for detailed instructions.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on the destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.

How can I track my order?

Once your order is processed, you will receive an email with a tracking link. You can also log into your Teppana account to view your order history and real-time status updates.